skip navigation
Andrew M. Cuomo, Governor

Master Trainer Resource Page

  1. New NYESS Training (PPT) (Updated July 2015)
  2. OSOS Training v5.3.01Leaving New York Employment Services System site (Requires Username and Password)
  3. OSOS Desk Guide for Ticket to Work Tab (PDF)
  4. Facilitator Guide (PDF)
  5. OSOS Troubleshooting Desk Guide (PDF)
  6. System Navigation and Design (PDF)
  7. ONET Information (PDF)
  8. Writing an Effective Case Note in OSOS (PDF)
  9. Alphabet Soup for Workforce Staff (PDF)
  10. Fact Sheet-SMART (PDF)
  11. Conversion Chart for Tracking Service Hours-Minutes to Decimals (PDF)
  12. Calendar for Activities (PDF)
  13. One-Stop Locations and NYS Map_2-15-11 (PDF)
  14. Career Zone Fact Sheet (PDF)
  15. Job Zone Fact Sheet (PDF)
  16. NYS Job Bank Fact Sheet for Employers (PDF)
  17. NYS Job Bank Fact Sheet for Job Seekers (PDF)
  18. Case Study 1 Activities Guide (PDF) (Revised July 2015)
  19. Case Study 2 Activities Guide (PDF) (Revised July 2015)
  20. Template for Logout Warning Stickers (PDF) (use 4" x 5", 4-up per page label paper)